Return & Refund Policy

At SLIPAL, we specialize in personalized merchandise made specifically for each customer.
Because every item is custom-made to order, our return and refund policy is designed to ensure fairness, transparency, and quality assurance for both our customers and production partners.

Please review the policy carefully before placing your order.

✅ 30-Day Quality Guarantee

We proudly offer a 30-Day Quality Guarantee on all orders.

This guarantee applies only to items that:

  • Arrive damaged

  • Are defective

  • Are incorrect compared to what was ordered

If your item meets any of the conditions above, please contact us and we will make it right.

🔁 7-Day Return & Refund Policy

(Damaged, Defective, or Incorrect Items Only)

You may request a replacement or refund within 7 days of delivery only if:

  • The item arrives damaged

  • The item is defective

  • You receive the wrong product

📌 Requests must be submitted within 7 days after delivery.
Requests submitted after this period may not be eligible.

📸 What We Need From You

To process your request, please email us within 7 days and include:

  • Your order number

  • Clear photos showing the issue

  • Photos of the original packaging (if available)

📧 Contact: [email protected]

Once your request is reviewed and approved, we will offer:

  • A free replacement, or

  • A refund, depending on the situation

❌ Non-Returnable & Non-Refundable Items

Due to the custom-made nature of our products, we do not accept returns or refunds for:

  • Personalized or custom-made items (unless damaged, defective, or incorrect)

  • Orders with personalization details entered incorrectly by the customer

  • Size, color, or design selections chosen incorrectly

  • Minor differences in color caused by screen settings or lighting

  • Change of mind after delivery

These cases do not qualify as defects.

⏳ Order Cancellation Policy

We process orders very quickly to ensure fast production.

✔ Cancellation Window

  • Orders may be cancelled within 3 hours of being placed

❌ After 3 Hours

  • Orders cannot be cancelled, modified, or refunded

  • Production may already be in progress

This policy applies to all personalized merchandise.

🚚 Shipping Fees

  • Shipping fees are non-refundable

  • Orders returned due to an incorrect shipping address provided by the customer are not eligible for refunds

🌍 International Orders

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer

  • Shipping delays caused by customs or carriers are outside our control and are not eligible for refunds

💬 Need Help?

If you have any questions regarding returns, refunds, or your order, please contact us at:

📧 [email protected]

Our support team will review your request and respond as quickly as possible.

❤️ Thank You

Thank you for choosing SLIPAL.
Every item is custom-made with care to help you create meaningful, personalized moments.